Welcome to ahmedmedico.pk, the website of ahmed medico (PK) Limited (hereinafter referred to as “We,” “company,” “brand,” “our,” “website,” and “us”). Under the Companies Ordinance 2016, we are registered with the Securities and Exchange Commission of Pakistan (SECP). We are an online pharmacy that provides consultations (henceforth referred to as “services”) to clients who have registered on our website (hereinafter referred to as “users,” “consumers,” “you,” and “your”). We will need to collect personal information from you with your consent in order to provide these services. Please see our privacy policy below for more informationIt is necessary for you to agree these terms in order to utilise our services.

Personal Information

Any set of facts (including opinions and references) that can be used to directly or indirectly determine an individual’s identity is referred to as this.

What information do we collect?

1. Information about your usage of our website is collected by our servers. This contains your IP address, location, source, landing page, and pages visited, among other things.
2. Information you supply us when you register as a user, contact our doctors or pharmacists, sign up for our newsletters, place an order, or complete any medical surveys on our website. This could contain information such as your name, gender, date of birth, address, account login information, email, medical history, payment information, order history, and doctor’s address, among other things.
3. Please keep in mind that you do not need an account to visit our website, but we cannot identify you until you log in. However, in order to use our services, you must first create an account.
4. For quality assurance purposes, all calls to our hotline are recorded. Any emails you send us, as well as the information you include in them, are saved on our servers.

How do we use your information?

1. To register you as a user on our website.

2. To supply you with online prescriptions after our team of competent doctors and pharmacists has assessed your symptoms and concerns.
3. To fulfil your orders and send medications to your home.
4. To tailor our marketing activities by gaining a better grasp of consumer preferences.
5. For market research and study reasons, such as determining a product’s efficacy in treating a certain condition and consumer preferences. Please keep in mind that this data will only be used for statistical purposes and will not be personally identifiable.
6. To keep track of website traffic and visitor behavior in order to improve our brand.
7. Customer service by responding to issues left in reviews, emails, and over the phone.
8. To give you information about products, services, and special offers that we think you might like.

Transferring information

We take the protection of your personal information extremely seriously. Your information is only shared with third-parties with whom we cooperate to provide our services. These are some of them:

1. Medicine delivery using courier services.

2. Google Analytics to track the success of our marketing activities and acquire real-time website analytics (for more on this, please see our cookie policy).

3. Any agents or subcontractors we hire for data analysis, marketing support, business intelligence, and other services.

4. Your doctor, if you wish us to inform them.

5. Financial institutions should take steps to reduce the risk of credit fraud and unauthorised transactions.

6. If the law requires it, we will cooperate with law enforcement and regulatory organizations.

7. If we sell our company or enter into a merger, reorganization, joint venture, or financing agreement.

Please keep in mind that we do not transfer patient information. All patient information is kept private and only our pharmacists, doctors, and pharmacy assistants have access to it. Unless the authorities mandate it, we do not disclose this information with third parties.

How do we protect your data?

In the event of a data breach, we take precautionary precautions. To protect your information, the organization uses firewalls and distributed denial-of-service attack (DDoS) security. As a result, we may ask you to provide confirmation of identity or complete a captcha at times for your own safety. However, the internet is a risky place to store data, and we cannot guarantee that your information will never be compromised as a result of a hacking, phishing, or session hijacking effort, among other things.

Retention

We keep your information for as long as it makes sense from a legal and business standpoint. This will apply to disagreements, policy enforcement, and agreement implementation. Our retention period will also align to the Islamic Republic of Pakistan’s health regulatory organizations. Furthermore, your information is maintained electronically but may be transferred to a paper copy if necessary for our operations.

Your rights

We recognize that by using our services and sharing your contact information, medical history, and health issues with us, you are putting your trust in us. We want to keep that faith alive. If you have concerns about how we handle your data, you have the following rights as a customer:

1. You have the right to obtain an electronic copy of the data we have on you at any time.

2. You have the right to request that we remove your data, correct any factual inaccuracies, or change it.

3. If you believe we don’t have legal reasons for collecting and transferring your data, you can limit how we use it.

4. You have the right to request that we transfer your data to any third party. We shall offer a copy of this information in both human-readable and machine-readable formats.

5. You have the right to revoke your consent to the processing of your personal data at any time. Please be aware that if you do so, our services to you may be impacted in the future.

Policy changes

Please be aware that our policy is updated on a regular basis to reflect changes in local laws, corporate restructuring, and other digital and marketing tactics. This may be communicated to you by email or notices on our website. However, to keep up with such changes, we recommend that you revisit this page on a regular basis.