Current Delivery Service Time: Karachi: Same day: Rest of Pakistan: 48-72 Hours.

Same day delivery in Karachi

Return Policy

Q: Do you accept returns? What is your return window?

A: You can return all incorrect, defective, or damaged drugs to us! Additionally, all orders are eligible for a refund if returned within 15 days of purchase. For assistance, please call or chat with one of our customer service representatives.

If you have received defective, damaged, or incorrect merchandise, please contact our Customer Support Team at 0322-0240637.

Q: What products are not eligible for a return?

Items from the refrigerator, loose tablets, milks, diapers, and other consumer goods are not returnable.

Q: How can I contact to request additional assistance?

Please do not hesitate to contact us via email if you require assistance with your order. You can also call our customer service representative directly at 0322-0240637.

Q: How do I return my order?

Items must be returned in their original packaging or box. All drugs must be in their original packaging. We will be able to credit your account and refund your money in this manner.

(Please note that customers are responsible for return shipping costs.)

Please follow these simple steps to return your order (within 15 days of purchase):

  1. Call us at 0322-0240637 and provide us the order number for the item(s) you’d want to return.
  2. Identify the item(s) on your order that you want to return.
  3. A representative from our company will check the status of your order. The return process will begin if the order date falls within the qualifying period.
  4. Make sure you send a receipt through email. If you’re coming to see us, please remember to bring your original order receipt.
  5. Our team is currently processing your return, and we will issue a refund for the amount you spent. Please note that any outgoing shipping charges will not be repaid upon the return of the order.
  6. The return shipment may take up to one week to reach us and be processed by our returns team. Once we have processed your refund, we will send you an email notification.

Q: What if I receive a damaged, defective, or wrong item?

  1. Please contact us at 0322-0240637 or [email protected] so that we can assist you.

Q: Do you process exchange requests?

  1. At this time, we are unable to offer a product exchange.
Order Summary